Privacy Policy mylife Canada

The protection of your personal information and your privacy is very important to us. As a globally operating company, we make sure that all applicable laws and their requirements are observed. Our data protection organization covers all companies of the mylife Diabetes Care Group and ensures harmonized processes and the training of our employees.

When you contact mylife as a buyer and consumer or you visit our Website, you consent to the collection, use and disclosure of your personal information by mylife in accordance with the terms and conditions of this Policy.

mylife Diabetes Care Canada Inc.

1 Holiday Avenue, Suite 605

Pointe Claire, QC H9R 5N3

Telephone: 514 695 – 5959

E-mail: info@mylife-diabetescare.ca

mylife Diabetes Care AG

Lyssachstrasse 40

3400 Burgdorf / Suisse

E-mail: digital-marketing@mylife-diabetescare.com

Please contact our Data Protection Officer at the below coordinates if you would like to:

• Ask any questions or express any concerns about this Policies or any other matter related to our collection, use, protection, retention or disclosure of your personal information;

• Access, correct or update your personal information, or request an accommodation in connection with exercising such rights;

• Withdraw your consent to our continued use or disclosure of your personal information, subject to reasonable notice and legal restrictions; or

• Request a copy of the applicable Policy in another format.

Please direct all such requests in writing to our Data Protection Officer at:

Attn: Data Protection Officer

mylife Diabetes Care Canada Inc.1 Holiday Avenue, Suite 605Pointe-Claire, QC H9R 5N3Telephone: 514 - 695 – 5959

You may ask for access to the personal information that we hold about you, as well as for information about our handling of your personal information. Access will generally be provided free of charge; however, if you request that information be copied or transmitted to you, we may charge a reasonable fee where permitted by applicable law. In certain circumstances, we may decline or be unable to provide access to some or all of the personal information that we hold about you, where permitted or required by applicable law. If we do not provide you with access, we will generally provide you with an explanation.

We do not knowingly collect personal information from children under the age of 13 without the prior, verifiable consent of a parent or legal guardian. However, in the event we learn that we have collected personal information from a child without verification of parental consent, we will promptly delete that information. Parents or legal guardians may have the right, upon request, to view the information provided by the child and, where appropriate, require that it be deleted.

mylife only discloses data if required to do so by legal provisions or the contractual services or if you have consented to the disclosure. We require all these recipients to comply with the applicable data protection laws and standards.

In the following circumstances recipients may receive personal data:

• Our headquarter, mylife Diabetes Care AG, which is based in Switzerland, operates the IT infrastructure.

• We may share your personal information with or make it accessible to certain contracted service providers, including:

  • Service provider for hosting, SAAS solutions

  • Payment service provider

  • Logistics and printing services and telecommunications

  • Consulting companies as well as sales and marketing service providers

The service providers and processors we use are contractually obliged to comply with data protection standards.

If required by law or by an authority, mylife may process and disclose your personal data without prior notice or consent. This may be due to a court order or other regulatory obligations. Where permitted by law, we will subsequently inform you of such disclosure.

mylife does not sell any personal data to third parties.

The global nature of our business sometimes requires us to use service providers and to disclose personal information to our parent company, located in the United States, Germany, Switzerland, Ireland, or elsewhere within the European Union. Accordingly, your personal information may be transferred outside of Canada to a country that does not have the same data protection laws as Canada. Such personal information will be subject to the legal requirements of the applicable foreign jurisdiction(s) and may be accessible to courts, law enforcement and national security authorities in each jurisdiction where it is accessed or stored.

Provided that the legal requirements are met, you have the right to:

• Receive information about and a copy of your data;

• Correct and delete your data;

• Restrict the processing of your data;

• transfer your data in a structured, commonly used, and machine-readable format;

• lodge a complaint with the competent supervisory authority at your place of residence, your workplace, or the place of the alleged infringement;

• revoke your consent to data processing without giving reasons;

• object if the data is processed on the basis of a legitimate interest of mylife.

On this page you can find all information on how mylife Diabetes Care Canada Inc. processes your personal data in different situations. Please read the privacy policy applicable to your situation thoroughly.

• Privacy Policy for visitors to mylife Websites

• Privacy Policy Social Media

• Privacy Policy for buyers and consumers of mylife products

• Privacy Policy business customers  

The contents of this Privacy and Cookie Policies must be amended from time to time in order to comply with legal requirements, to implement changes to our Websites, services and offers, to reflect any changes in the way we handle the personal information, or for any other purpose. You will always find the current versions of the Policies here.